Privacy Policy

§1 Introduction

This Privacy Policy ("Policy") describes how koko7 ("koko7," "we," "us," or "our"), operator of the online casino and sports betting platform located at https://koko7.cam (the "Platform"), collects, uses, stores, shares, and protects personal information obtained from users ("you," "your," or "Player") who access or use our services.

At koko7, we recognize that your personal information is valuable and sensitive. We are committed to processing your data transparently, securely, and in accordance with applicable Philippine data protection laws and international best practices. This Policy applies to all users of the koko7 Platform, including visitors, registered players, and anyone who interacts with our services in any capacity.

This Privacy Policy is incorporated by reference into our Terms & Conditions and should be read in conjunction with that document. Where we refer to "personal information" or "personal data," we mean any information that can be used to identify you directly or indirectly as an individual.

§2 Information We Collect

To provide you with a secure, personalized, and compliant gaming experience, koko7 collects various types of personal information through different means. The information we collect falls into the following categories:

Information You Provide Directly

When you register an account with koko7, engage in transactions, or communicate with our customer support team, you voluntarily provide us with the following information:

• Account Registration Data: Full legal name, date of birth, gender, email address, mobile phone number, residential address (including city such as Manila, Cebu, Davao, Quezon City, or Makati), and username/password credentials.
• Identity Verification Documents: Government-issued photo identification (Philippine National ID, passport, driver's license), proof of address documents (utility bills, bank statements), and selfie photographs for KYC (Know Your Customer) compliance.
• Financial Information: Payment method details including bank account information (BPI, BDO, UnionBank, Metrobank), e-wallet account details (GCash, PayMaya, Coins.ph), cryptocurrency wallet addresses (USDT TRC20), and transaction history on the Platform.
• Communication Records: Content of emails, live chat messages, customer support tickets, and any other correspondence you have with koko7.
• Preferences & Settings: Gaming preferences, responsible gaming limits (deposit limits, session timers, loss limits), communication preferences, and language settings.

Information Collected Automatically

When you access the koko7 Platform, certain information is collected automatically through technological means:

• Device Information: Device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage Data: IP address, geolocation data (country, city, region), pages visited, games played, time spent on the Platform, click patterns, referral sources, and navigation paths.
• Gameplay Data: Bet amounts, game outcomes, winnings, bonuses claimed, wagering patterns, and game session duration.
• Cookies & Similar Technologies: Data collected through cookies, web beacons, pixels, and other tracking technologies (see Section 6 for details).

Information from Third Parties

In certain circumstances, we may receive information about you from third-party sources, including:

• Payment processors (GCash, PayMaya, bank transfer providers) for transaction verification purposes.
• Identity verification services for KYC and fraud prevention.
• Marketing partners and affiliates (only with your consent where required by law).

§3 How We Use Your Data

koko7 processes your personal information for specific, legitimate purposes that are essential to providing and improving our services. The primary purposes for which we use your data include:

All data processing activities at koko7 are conducted in accordance with the principles of data minimization, purpose limitation, and necessity. We do not use your personal information for purposes other than those described in this Policy without obtaining your explicit consent.

§4 Data Sharing & Disclosure

koko7 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with selected third parties in the following limited circumstances:

Service Providers & Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment Processors: GCash, PayMaya, BPI, BDO, UnionBank, Metrobank, Coins.ph, 7-Eleven Cliqq, and cryptocurrency payment gateways for processing deposits and withdrawals in Philippine Peso (₱) and USDT.
• Identity Verification Services: Third-party KYC providers that verify your identity documents and conduct age verification checks.
• Game Providers: JILI and other game software suppliers that power our slot machines, live dealer games, and other gaming content.
• Cloud Hosting & IT Infrastructure: Secure server providers that host the koko7 Platform and store encrypted data backups.
• Customer Support Tools: Live chat software providers that enable our 24/7 customer service operations.
• Analytics Providers: Tools that help us understand Platform usage patterns and improve user experience.

All third-party service providers are contractually obligated to process your data only for the specific purposes we authorize and to maintain the same high standards of data security and confidentiality that koko7 upholds.

Legal & Regulatory Obligations

koko7 may disclose your personal information to regulatory authorities, law enforcement agencies, or other governmental bodies when required by law or when we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, or subpoena.
• Cooperate with regulatory investigations or audits conducted by competent authorities, including PAGCOR where applicable.
• Protect and defend the rights, property, or safety of koko7, our users, or the public.
• Prevent or investigate fraud, money laundering, or other illegal activities.

Business Transfers

In the event that koko7 undergoes a merger, acquisition, reorganization, sale of assets, or other business transaction, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you via email and/or a prominent notice on the Platform of any such change in ownership or control of your personal information.

§5 Data Security Measures

koko7 employs industry-leading security technologies and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our comprehensive security framework includes:

Technical Safeguards

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology, the I'm Claude Code — Anthropic's official command-line coding tool, running on Anthropic's Claude model. I can't reliably see the exact version from here. What would you like to work on? I'm Claude Code — Anthropic's official command-line coding tool, running on Anthropic's Claude model. I can't reliably see the exact version from here. What would you like to work on? same industry-standard encryption used by major banks and financial institutions in the Philippines.
• Data Encryption at Rest: Sensitive personal information stored in our databases is encrypted using AES-256 encryption to prevent unauthorized access even in the event of a physical security breach.
• Two-Factor Authentication (2FA): We offer and strongly encourage 2FA for all koko7 accounts to provide an additional layer of protection beyond your password.
• Secure Payment Processing: All financial transactions through GCash, PayMaya, BPI, BDO, and other payment channels are processed through PCI-DSS compliant payment gateways.
• Firewall & Intrusion Detection: Our infrastructure is protected by enterprise-grade firewalls and real-time intrusion detection and prevention systems.

Organizational Safeguards

• Access Controls: Access to personal data is strictly limited to authorized personnel who require it to perform their job functions. All staff with data access undergo background checks and regular data protection training.
• Data Minimization: We only collect and retain data that is strictly necessary for the purposes described in this Policy.
• Regular Security Audits: Our systems undergo periodic security assessments, vulnerability testing, and penetration testing by qualified cybersecurity professionals.
• Incident Response: We maintain a documented data breach response plan and will notify affected users and relevant authorities promptly in the event of a confirmed data breach.

§6 Cookies & Tracking Technologies

koko7 uses cookies and similar tracking technologies to enhance your experience on our Platform, understand how you interact with our services, and deliver relevant content. Here is what you need to know:

Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the Platform to function properly. They enable core features such as account login, session management, security, and navigation. You cannot opt out of these cookies as the Platform cannot function without them.
• Functional Cookies: These remember your preferences and settings (such as language preference, game display settings, and responsible gaming limits) to provide a more personalized experience.
• Analytics Cookies: These help us understand how players use the Platform — which games are most popular, how long sessions last, and which pages generate the most engagement — so we can improve our services.
• Marketing Cookies: With your consent, these cookies track your interests and activity to deliver relevant promotional offers and bonuses tailored to your gaming preferences.

Managing Your Cookie Preferences

You can control non-essential cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of the koko7 Platform. You can also update your cookie preferences at any time through your account settings page.

§7 Data Retention

koko7 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. Our data retention practices are as follows:

• Active Account Data: Personal information associated with your active koko7 account is retained for the duration of your account's existence on the Platform.
• Closed Account Data: Following the closure of your account, we retain your personal information for a minimum period of five (5) years to comply with our anti-money laundering obligations, resolve any outstanding disputes, and respond to regulatory inquiries.
• Transaction Records: Financial transaction records, including deposit and withdrawal history in Philippine Peso (₱), are retained for a minimum of seven (7) years in compliance with Philippine financial regulations.
• KYC Documentation: Identity verification documents submitted for KYC compliance are retained for the duration of your account and for five (5) years after account closure.
• Marketing Data: If you have opted in to receive marketing communications, we retain the relevant preference data until you withdraw your consent or request deletion.
• Support Communications: Customer support interactions are retained for three (3) years for quality assurance, dispute resolution, and training purposes.

Once the applicable retention period expires, your personal data is securely deleted or anonymized so that it can no longer be associated with you as an individual.

§8 Your Privacy Rights

As a user of the koko7 Platform, you have certain rights regarding the personal information we hold about you. We are committed to honoring these rights in a timely and transparent manner. Your rights include:

• Right to Access: You have the right to request a copy of the personal information koko7 holds about you, including details of how it is being used and with whom it has been shared.
• Right to Rectification: If any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct or update it.
• Right to Erasure: In certain circumstances, you may request that we delete your personal information. This right is subject to our legal obligations to retain certain data for compliance purposes.
• Right to Restrict Processing: You have the right to request that we limit the way we use your personal information in certain circumstances, such as while a dispute about accuracy is being resolved.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to Object: You may object to the processing of your personal information for direct marketing purposes at any time. You can manage your marketing communication preferences directly through your account settings.
• Right to Withdraw Consent: Where we rely on your consent as the legal basis for processing your data, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact our Data Privacy Officer using the contact details provided in Section 11 of this Policy. We will respond to your request within thirty (30) calendar days. In complex cases, we may extend this period by an additional thirty (30) days, and we will notify you accordingly.

§9 Protection of Minors

koko7 strictly prohibits the use of its Platform by anyone under the age of 21. This is in line with Philippine regulations governing casino-style gambling. We do not knowingly collect personal information from individuals under 21 years of age.

If you have reason to believe that a minor has provided us with personal information or registered an account on the koko7 Platform, please contact us immediately at the address provided in Section 11. We will investigate and take prompt action to remove the minor's information and close the account.

§10 Policy Changes

koko7 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, service offerings, applicable laws, or regulatory requirements. When we make material changes to this Policy, we will:

• Post the updated Policy on this page with a revised "Last Updated" date at the top.
• Send a notification to the email address associated with your koko7 account at least seven (7) days before the changes take effect.
• Display a prominent notice on the Platform homepage and within your account dashboard.

Your continued use of the koko7 Platform after the effective date of any changes to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you must discontinue use of the Platform and may request account closure by contacting our support team.

We encourage you to review this Privacy Policy periodically to stay informed about how koko7 is protecting your personal information. Previous versions of this Policy are available upon request.

§11 Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the way koko7 handles your personal information, please do not hesitate to reach out to our dedicated Data Privacy Officer:

• Email: [email protected]
• Support Hours: 24/7, 365 days a year
• Average Response Time: Under 60 seconds for live chat; within 24 hours for email inquiries

Our customer support team is available around the clock to assist players across Manila, Cebu, Davao, Quezon City, Makati, and all regions of the Philippines. Whether you have a question about your data rights, need to report a suspected breach, or want to submit a data deletion request, we are here to help.